Privacy policy

Privacy Policy

Last updated: 18/1/2025

Welcome to Nitestore ("we", "our", "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nitestore.xyz and use our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Register or create an account
Make purchases or place orders
Subscribe to newsletters or marketing communications
Participate in competitions, surveys, or promotions
Contact us for support or inquiries

The personal data we collect may include:

Name, email address, postal address, phone number
Payment information (processed securely via third-party providers)
IP address and device/browser details
Usage data collected through cookies and tracking technologies

2. How We Use Your Information

We use your personal data for the following purposes and based on the following legal grounds:

To provide, operate, and maintain our services, including processing and fulfilling your orders — based on our legitimate interests to manage our business and contractual obligations.
To communicate with you regarding your account, orders, and inquiries — based on our legitimate interests and to perform the contract with you.
To send marketing communications and promotional offers — only where you have provided your consent, which you can withdraw at any time.
To analyse and improve our website, services, and customer experience — based on our legitimate interests in improving our business.
To detect and prevent fraud and ensure security — based on our legitimate interests to protect our business and customers.
To comply with legal obligations — where required by law.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and collect information about how you use our site. Cookies are small data files stored on your device.

Types of cookies we use:

Essential cookies: Required for website functionality and cannot be disabled.
Analytics cookies: Help us understand site usage and improve our services.
Marketing cookies: Used to deliver relevant ads and measure ad performance.

Cookie Consent

Upon your first visit, we will display a cookie consent banner asking for your permission to use non-essential cookies (analytics and marketing). You may accept or decline these cookies and update your preferences at any time via our cookie settings.

4. Third-Party Services and Data Sharing

We use third-party services that may collect and process your personal data:

Advertising platforms: Such as Meta Ads (Facebook Pixel) and Google Ads, which use cookies and tracking pixels to provide personalised advertising and track campaign effectiveness.
Analytics providers: To monitor and analyse website traffic and user behaviour.
Review platforms: Collect customer feedback and reviews based on purchases.
Payment processors, email marketing services, and hosting providers: To help deliver our services securely and efficiently.

These third parties handle your data in accordance with their own privacy policies. We recommend reviewing their policies for more details.

5. How We Protect Your Data

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location and applicable laws (such as the GDPR in the EU/UK), you may have the following rights regarding your personal data:

Access: Request a copy of your personal data we hold.
Correction: Ask us to update or correct inaccurate data.
Erasure: Request deletion of your data where permitted.
Restriction: Limit how we use your data.
Objection: Object to certain processing, including marketing.
Data portability: Request your data in a portable format.
Withdraw consent: At any time for data processing based on consent.

To exercise these rights, please contact us at [insert contact email]. We may need to verify your identity before fulfilling your request.

7. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

8. International Transfers

If you are located outside of our operating country, please note that your data may be transferred to, stored, and processed in the country where our servers or third-party providers are located. We ensure that appropriate safeguards are in place to protect your data.

9. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children under this age. If you believe we have collected data from a child, please contact us immediately so we can delete it.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us at:

Nitestore
Email: hello@nitestore.xyz
Address: 124 City Road, London EC1V 2NX, United Kingdom